Bear in mind the battery amnesty? Regardless of the shops doing all the pieces they may to attempt to persuade me not to switch the batteries, I insisted and continued. I figured $29 would purchase me the beginning of a brand new battery life-cycle.
Lower than 2 years later, my daughter’s iPhone SE battery is useless.
Let me attempt to clarify how necessary her iPhone is to her. She goes in every single place with it: to shops, within the automotive, at appointments. There is no such thing as a time when she’s not tapping on it, from morning till she sleeps. It’s a kind of neurodiversity issues and it’s her nice consolation.
It took us a few weeks till we might lastly snag an appointment final week and the appointment was for at this time. I’ve simply returned.
Evidently as a substitute of changing her battery, they gave her again her unique one–and her unique iPhone, apparently. They’d deliberate on changing the cellphone as properly, which I bear in mind we have been advised was an choice, however didn’t. The genius figured this out as a result of her serial quantity was presupposed to retired on the time they traded it out however as a substitute they by no means did.
However due to that her system as a serial quantity that the Apple company system considers invalid. We couldn’t get a loaner. We couldn’t get a restore. And we gained’t be capable of even begin our course of for a couple of weeks extra as a result of the serial quantity difficulty should be addressed earlier than they’ll even speak to us concerning the dangerous battery.
So after driving virtually an hour every method, we received, properly, nowhere.
No cellphone, and no timeline wherein we will estimate how you can transfer ahead. Our solely choice, in response to the genius, was to purchase a brand new cellphone and wait it out. I declined the acquisition.
So, they’ll look into it and we should always get a cellphone name earlier than August to determine the following steps and arrange one other appointment. And begin the method yet again.
Replace 1: Name in to Apple. Senior advisor (“I’m as excessive as you possibly can escalate”) says: “That is the shop’s drawback. We are able to’t deal with it right here.” She supplied to allow us to pay (once more) for the battery alternative that was by no means executed. After virtually 3 hours on the cellphone, she received the Park Meadows coordinator into the decision and I’ll choose up with them tomorrow.
Replace 2: Last consequence: Apple will do the work we paid for nearly two years in the past throughout the subsequent week or so! No apologies. No refunds for the work they didn’t do. No form phrases about being despatched house from the genius bar with none motion. They supplied to present me a $30 trade-in for the SE on a brand new cellphone — precisely what the net retailer would usually supply for a used SE.
Replace 3: Only a few minutes after hanging up with Park Meadows, this arrived in my mailbox. I don’t intend to pay $269 for a restore we already paid for. Severely, WTF?
