Robotics

How Buyer Service Evolves with the Cobot Market

How Buyer Service Evolves with the Cobot Market
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“How rapidly we reply to an inquiry, providing recommendation and options to prospects, is de facto essential and a part of the standard journey. It’s not simply concerning the product.” Chris Wilson, UR’s VP of World Service and Buyer Expertise, is accountable for assuring the UR cobots are up and operating post-deployment with instruments and processes in place not solely to resolve points but additionally to supply greatest apply suggestions.  His crew manages a service group with hubs in Denmark, Detroit and Shanghai that now leverages new platforms to speak with prospects, guaranteeing quick responses and buyer success.

myUR: Quick-Monitoring Resolutions

Because the energetic robotic person group grew, the Service Crew appeared for revolutionary methods to allow prospects and Distributors to succeed in out for assist and assist. In early 2020, an internet portal, myUR, was launched, enabling distributors and finish prospects to register guarantee instances, service requests and assist inquiries. The portal additionally allows them to register their cobots’ serial numbers with UR, creating an entire new platform of communication and assist. Since its preliminary launch, the accessibility and usefulness of myUR have developed from a case administration system right into a discussion board the place all stakeholders can interact and keep linked.

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