Looking forward to 2023 and past, companies worldwide face numerous uncertainty.
One factor will stay fixed all through this era — prospects count on wonderful experiences when interacting with a model. Based on Acquia’s newest CX Report, companies plan to prioritize buyer retention over the subsequent 12 months: 56% plan to enhance buyer expertise, and 58% will focus extra on customer support.
This needs to be a standard purpose. To climate a possible storm, companies should hold prospects by assembly and exceeding buyer expectations.
Register in the present day for “Grasp the CX Trifecta in 2023: Knowledge, Content material & Tech,” introduced by Acquia and create the muse for CX success this yr and past.
Click on right here to view extra Search Engine Land webinars.
New on Search Engine Land
Concerning the creator
Cynthia Ramsaran is director of customized content material at Third Door Media, publishers of Search Engine Land and MarTech. A multi-channel storyteller with over twenty years of editorial/content material advertising and marketing expertise, Cynthia’s experience spans the advertising and marketing, expertise, finance, manufacturing and gaming industries. She was a author/producer for CNBC.com and produced thought management for KPMG. Cynthia hails from Queens, NY and earned her Bachelor’s and MBA from St. John’s College.
