Looking forward to 2023 and past, companies worldwide face numerous uncertainty.
One factor will stay fixed all through this era — prospects count on wonderful experiences when interacting with a model. Based on Acquia’s newest CX Report, companies plan to prioritize buyer retention over the subsequent 12 months: 56% plan to enhance buyer expertise, and 58% will focus extra on customer support.
This needs to be a standard purpose. To climate a possible storm, companies should hold prospects by assembly and exceeding buyer expectations.
Register in the present day for “Grasp the CX Trifecta in 2023: Knowledge, Content material & Tech,” introduced by Acquia and create the muse for CX success this yr and past.
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